Reporting to the Reservations Manager as well as to Sales and General Management, the Reservations Agent (M/F) is a key player in taking reservations and ensuring customer satisfaction during the process. Responsibilities include
- Handle all reservations in a personalized way, by calling back customers
- Respond to specific customer requests on the reservation platform
- Monitor and control all reservations
- Complete and update customer files in CRM
- Telephone upselling
- Manage and optimize direct and indirect sales through effective management of incoming requests
- Carry out ad hoc sales missions requested by the sales department to develop outgoing demand
- Master sales techniques and have a good knowledge of the product to adapt it to demand
- Accounting follow-up
- Ensure the link and proper transmission of information between the various departments
- Complete and update customer files in CRM
- This list is not exhaustive and is subject to change.
If you’d like to join a dynamic and passionate team, send us your application and we’ll be delighted to interview you.